We are looking for a passionate representative to fulfill online orders, prepare/package/ship products, and provide outstanding customer service to our customers after purchase. This role is ideal for someone organized, proactive, and comfortable balancing hands-on fulfillment with communication and support. Knowledge and interest in automotive parts is crucial in order to succeed in this role.

Responsibilities

• Accurately process online orders and prepare shipping labels
• Pick, pack, and ship orders to ensure safe, timely delivery
• Maintain organization of inventory and packaging supplies
• Create & maintain systems to ensure shipping accuracy and efficiency
• Respond to customer inquiries via email, phone, or chat regarding order status, shipping, and order support
• Resolve customer concerns with professionalism and efficiency
• Perform light administrative tasks related to order tracking and reporting

Qualifications

• Previous experience in order fulfillment, shipping, or customer service is a plus
• Strong attention to detail and organizational skills
• Comfortable using computers (Shopify, Google docs, email)
• Excellent & friendly communication skills (written and verbal)
• Ability to work independently in a fast-paced environment
• Interest and knowledge in automotive parts is required

Salary & Benefits

• Starting salary: $50,000/year
• 2 weeks paid vacation + 1 week paid holiday closure in December
• Employee discounts on products
• Growth opportunities within a fast-growing performance brand
• Supportive and hands-on work environment